❓ Frequently Asked Questions (FAQs) – JDTrader.pk

1. What kind of products do you supply?

We supply empty bottles, jars, tubes, containers, packaging materials, and packaging machines mainly for businesses and bulk buyers.

2. Do you deal in bulk only?

Yes ✅ we specialize in bulk orders. Minimum Order Quantity (MOQ) depends on the product type. For smaller packaging items, MOQ may start from 500–1000 pcs, while machines are supplied per unit.

3. Can I order samples before bulk purchase?

Yes, samples are available for certain products (like bottles, jars, tubes). Shipping charges may apply. Please contact us for sample requests.

4. What payment methods do you accept?

We accept:

• Bank Transfer

• Online Payment (through secure gateway)

• Cash on Delivery (only for limited areas & small trial orders – not for bulk)

5. Do you offer customization (logo printing, labeling, or bottle color)?

Yes, customization is possible depending on product type and order quantity. Please share your requirements with our team for a quotation.

6. What is your delivery time for bulk orders?

Delivery times depend on order size and product availability:

• Ready stock items: 3–7 business days

• Customized / large bulk orders: 2–4 weeks

7. Do you ship nationwide?

Yes ✅ we deliver across Pakistan via trusted courier and logistics partners. For large bulk orders, we also arrange direct transport.

8. What if I receive damaged or defective products?

If you receive damaged goods, please contact us within 48 hours of delivery with pictures/videos. We will arrange a replacement, exchange, or refund as per our Refund & Return Policy.

9. Can I cancel my order after placing it?

Orders can be cancelled within 24 hours of confirmation (if not shipped). Once dispatched, cancellation is not possible.